Return, Exchange & Refund Policy

 Return & Refund Policy

We value your satisfaction and strive to ensure a seamless shopping experience. Please review our return and refund policy below.

Returns

  • Returns are accepted within 14 days of order delivery.

  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Returns failing to meet these conditions will be declined.

  • Customers must provide a valid reason for the return.

Refunds

  • Refund requests can only be initiated post-delivery.

  • Approved refunds will be processed within 3-5 working days and credited to the original payment method.

  • Refund approval or rejection will be determined following a thorough inspection.

  • Shipping charges are non-refundable.

  • Customers opting for Cash on Delivery (COD) will incur an additional AED 10 fee.

Process to Apply for a Refund

  1. Log in to your account and navigate to the return/refund section.

  2. Apply for a return or refund, providing a valid reason and attaching necessary proof (e.g., images, receipts).

  3. Submit the request for approval.

  4. You will receive an email notification regarding the status of your request.

  5. If approved, the refund will be processed within the stipulated time.

  6. If rejected, you will be notified with a reason for the decision.

4. Contact Us

For any inquiries or support, contact us via Email Support
Info@swoobrothers.com
Support@swoobrothers.com

Our team is ready to assist you.

Thank you for choosing us. We appreciate your trust and look forward to serving you again.